Home / Compare / du vs e& customer service: 155 vs 101, apps, …
published 2026-04-22 · updated 2026-04-25
du vs e& customer service
Every channel on both sides, verified live 2026-09-22. Last plan-data check: 2026-09-12 20:27 UTC.
Personal support
| du | e& | |
|---|---|---|
| Hotline | 155 | 101 |
| From abroad | +971 555 678155 | via the app |
| Written | Customer.Care@du.ae | in-app channels |
| Live chat | in-app | in-app, 24/7 |
Business support
| du | e& | |
|---|---|---|
| Hotline | 800 8555 | 800 5800 |
| Written | care.business@du.ae | via business app |
| Business app | du app | e& Business app |
The takeaway
du is stronger on written email channels; e& is stronger on round-the-clock chat. For disputes, both converge on the same ladder: du escalation · e& escalation. Back to the master comparison.
Questions, answered
What is the du customer care number?
155 from any du line; +971 555 678155 from abroad; Customer.Care@du.ae in writing.
What is the e& customer care number?
101 from any e& line; 24/7 live chat inside the e& UAE app.
Which has better business support?
du: 800 8555 plus business inboxes. e&: 800 5800 plus the e& Business app. Compare response on a trial query before signing.
Can I reach a human without calling?
Yes on both: du email inboxes and in-app help; e& 24/7 in-app chat. Written channels also build your evidence trail.
What if support ignores me?
Escalate on the reference number: the same free TDRA ladder applies to both operators.
Which app helps more with problems?
Both handle accounts, bills and recharge. e& adds EID renewal and round-the-clock chat; du covers friend top-ups. Neither replaces a written complaint for disputes.
Is there WhatsApp support from either?
Not as a verified channel. This site’s WhatsApp reaches the independent advisor, not the operators.
How do I get a complaint reference?
Ask explicitly on any channel - call, email or chat - and keep it: no reference, no case, on either network.
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Independent comparison by TelecomDesk UAE - not du, not e&. Channels below were verified live on 2026-09-22; anything we could not verify is left out, not guessed.