du NOC / request-letter generator
Cancellation, billing dispute, extra charges, email or name change, VAT, downgrade, upgrade, transfer - in the exact written format du customer care accepts. Pick personal or business, pick the subject: the letter rewrites itself, stamps today’s date at the top and the 30-day validity line, and tells you which registered-email inbox it goes to.
Type it exactly as printed on the bill - business accounts keep the dot (6.123456) and a personal account can be 7 or 10 digits. Numbers only, no letters.
The letter is built on your device and nothing is stored - anything is transmitted only when you press a send button. Privacy: everything stays in your browser.
Date: 22 September 2026 To: du - Customer Care Subject: Contract cancellation - Account [account #] Dear Team, I, [your full name], hold personal account # [account #], and I request to cancel the services listed below. Kindly do the needful at the earliest. Number / contract / landline / bundle: - 05X XXX XXXX If the services are under contract, we are ready to pay the applicable foreclosure / early termination charges. Customer name: [your full name] Mobile number: 971 5X XXX XXXX Regards, [your full name]
Send only from the email registered on the account - from any other address it gets returned. If a number is under contract, the foreclosure line is what unlocks the request.
What du wants, subject by subject
- Cancellation / downgrade / upgrade / transfer: the foreclosure line is added for you, and list every number or contract covered.
- Email or name change: state the new value - only the registered account holder can ask.
- VAT registration: include the TRN; invoices reissue from the registration date.
- Billing issue / dispute: month, amount and the charge line as printed on the bill - attach the bill page if you have it.
- Internet / fault: since when, which lights, what you already tried - it skips the first support loop.
Writing to e& instead? Same facts win: account, numbers, dates. Switch the operator above - the letter re-addresses itself and the send-to inbox switches to the Etisalat care address (101 / in-app chat also work).
Anything unusual? Send the situation on WhatsApp and we will tell you the exact line to use.