e& questions, answered the same way we answer du’s
This desk exists to fix telecom problems, not to defend one brand. So the e& side of the site answers the questions people actually arrive with - billing and suspension, a lost SIM, a port that was refused, data that dies in one room - each one written from the operator’s published process rather than a guess.
Pick the topic
e& postpaid bill
Most e& bill problems are not billing errors. They are a payment that was expected to come out of a credit balance that does not pay bills automatical.
e& line suspended
Suspension is a ladder, not a switch. Knowing which rung your line is on tells you what to do and what not to waste an hour on..
Lost e& SIM or phone
Two different problems get merged here - the line, which someone else could now use to receive your one-time codes, and the physical SIM, which you ne.
Port your number to e&
Porting is recipient-led: the operator you are moving to owns the request, and the operator you are leaving only gets to object on narrow, published g.
e& data not working
Before you accept that the network is at fault, check the four settings that produce the same symptoms as an outage - and know which one explains your.
e& roaming
The useful part of roaming support is not the rate card - it is knowing the one number that works when your own line is abroad, and what a call-back c.
e& mobile registration renewal
If paying a bill does not clear a suspension, the identity record is usually the cause. The regulator requires registered details to stay current, and.
Wasel and e& prepaid
Prepaid problems are almost always validity problems: credit is fine, the line has lapsed, or a pack expired and the base rate quietly resumed..
e& business lines
On a business number the fix is rarely technical - it is knowing who is authorised and which queue the request belongs in..
Escalating an e& complaint
Telecom complaints resolve on sequence and references, not on volume of calls. This is the order that works, for either operator..
No signal or slow e& data at one address
These three look identical on your phone and need three different fixes. Twenty minutes of testing separates them, and it decides whether your ticket .
e& account control
Secondary lines, family numbers and control bars all sit under the same identity rules - which is why some of them can only be done by the account hol.
What we do and do not do here
- We write the answer and the exact sequence: which code to dial, which channel owns the request, what to attach.
- We never invent a price. Where a fee exists, the page says the operator publishes it and shows you where to read the current figure.
- Account actions on a line we do not administer are yours or your company’s to authorise; we draft the request and hand you the reference discipline that makes it move.
- Where a complaint is stuck, the same evidence pack works on both operators - see the letter tool.
Questions people search before they call
The two directions of a switch
Porting is recipient-led in both directions, and the record mismatch that blocks it is fixed at the operator you are leaving. If you are weighing a move, read both routes rather than one: porting out of du and the migration offers on business lines.
Where to check it yourself
- The operator's own plan and support pages - the text your order form was written from
- The regulator's complaint portal - what to file, in what order, with which evidence
These pages belong to the operator and the regulator - open them side by side with your own bill or app before acting on anything here.
Verify this yourself in two minutes
- Prices and inclusions: the operator's own plan page for your emirate, then the same figure on the order form you signed.
- Your line state: the My du app - Account > Services shows suspension, bar, data cap and contract end.
- Faults in your area: My du app > Support > Outage status, or 155 from a du mobile (free).
- Anything regulatory (billing disputes, escalation): TDRA - your complaint must cite the ticket number du gave you, dated.
Anything on these pages that has to be true for you is worth a screenshot - fees, suspension states and port windows all change.
If a number on this page and a number in your app disagree, the app wins - and we would like to know: WhatsApp us the screenshot and we correct the page.