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published 2026-08-02 · updated 2026-08-05
billing guide · verified against published resources
Line suspended for non-payment: the fastest route back
A suspended du line is a billing event, not a fault. Payment plus a refresh of the account state is usually all it takes; a "cease" stage after the grace period needs an agent to reverse the disconnection before payment will work.
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Written from verified help content checked 2026-09-12 20:27 UTC · no signup, no paywall
Do this, in order
- Pay the outstanding amount through the app, and keep the transaction reference.
- Wait for the SMS confirmation; if the line is still barred after 30-60 minutes, contact support to refresh the state.
- If it has moved from "suspended" to "ceased", data may already be scheduled for removal - act the same day.
- Set up auto-pay or a balance alert so this does not repeat; a second suspension is harder to reverse.
- Disputing the charge? Pay first, then dispute - a disputed bill still suspends.
Questions on this topic - all answered
- How long does Du wait before suspending my service1 sources
- Can partial payment restore my suspended Du service1 sources
- Is the Du 1GB/day for 28 days offer available in 20251 sources
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