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Etisalat customer care number
The regulator only helps after the operator has had its chance, so sequence matters: complaint to du with a reference number, then the escalation window, then the complaint to the regulator with that reference attached. Doing it in order gets a faster answer than skipping straight to escalation.
Free WhatsApp checkdemand 33,100/mo · KD 20
Steps
- File with du first (app, 155, or email) and record the reference number.
- State the remedy you want and the deadline - refund, credit, or fix - vague complaints get vague replies.
- If unresolved, submit to the regulator with the operator reference and your evidence attached.
- Keep the line paid while disputing, or the ticket becomes a disconnection case instead.
- Send us the reference on WhatsApp and we will help you assemble the evidence pack in the format that gets picked up.
Plans that apply
| Plan | From | Speed | Contract | Included | |
|---|---|---|---|---|---|
| du Home Wireless Plus | AED 159 /mo | 5G up to 500 Mbps | 12 months | Unlimited national data | Get my price |
| du Home Wireless Entertainment | AED 206 /mo | 5G, streaming-tier router | 12 months | Unlimited + entertainment apps | Get my price |
| du Home Wireless Gaming | Quote per address | 5G gaming router, lower ping | 12 months | Unlimited + game passes add-ons | Get my price |
| du Home Starter (Fibre) | AED 389 /mo | 250-500 Mbps | 24 months | Unlimited fibre | Get my price |
| du Home Advanced (Fibre) | Quote per address | up to 1 Gbps | 24 months | Unlimited fibre + TV tier | Get my price |
| du Home Ultimate (Fibre) | Quote per address | up to 2.5-10 Gbps tiers listed | 24 months | Unlimited + premium TV + mesh | Get my price |
| du TV / TV packages | Varies by package | - | 12-24 months | Sports, OSN, streaming add-ons | Get my price |
| du Power Plans (postpaid) | AED 125 /mo | 5G data incl. | 12 months | Data + flexi minutes + Wi-Fi UAE | Get my price |
| du prepaid (135 / Easy) | Pay as you go | data bundles via *135# / app | No contract | Pay-as-you-go + daily/monthly bundles | Get my price |
| du Data SIM & Multi-SIM | Varies by pack | 4G/5G data only | 12 months | Data-only packs | Get my price |
| du Roaming / Travel packs | Varies by zone & days | daily data + minute packs by zone | No contract | Zones incl. GCC, Europe, Asia, Americas | Get my price |
| du Tourist SIM / eSIM | Varies by pack | short-term data + calls | No contract | 7/10/15/30-day style packs | Get my price |
| du Business Internet / Dedicated Internet Access | Quote per address | shared or DIA, SLA-backed | 12-36 months | Static IP, router included | Get my price |
| du Business Complete / Enterprise mobile | Quote per fleet | pooled data, multi-SIM | 12-24 months | Fleet + roaming + device plans | Get my price |
| du Business Fixed Line / Cloud PBX / Internet Calling Pack | AED 30 /mo | voice + numbers + call recording | 12 months | add-on also sold to consumers (Internet Calling Pack) | Get my price |